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State Bank of Hyderabad
Report of the Board of Directors
Period covered by the Report
1st April 2007 to 31st March 2008
1.
MACRO-ECONOMIC
OVERVIEW:
1.1.
The domestic economy is estimated to have grown in
2007-08 by 8.7% as against a growth rate of 9.6% in 2006-07 as per
advance estimates released by Central Statistical department (CSO).
1.2.
Agriculture sector is estimated to grow by 2.6% during
the year 2007-08 as against 3.8% growth during 2006-07. This lower
than anticipated growth in agriculture had its impact on the price
situation with shortfall in domestic production & hardening of
international prices like wheat, pulses, edible oil etc. The latest
indications from IMD suggest normal monsoon for year 2008-09.
1.3.
The industrial sector is estimated to post a growth of
8.6% during 2007-08 slowing down from the level of 10.6% during
2006-07. The
manufacturing sector is estimated to grow at 9.1% during 2007-08 as
compared to 12.2% growth during 2006-07. Construction sector is
estimated to have grown at a lower rate of 9.6% as against the growth
of 12% during 2006-07.
1.4.
The growth in services sector was in double digits in
the major areas like Trade, Hotels, Transport and Communications
services. The overall services sector is estimated to grow at 10.7%
during 2007-08 as against 11.1% during 2006-07.
1.5.
The exports grew a healthy 22.9% in US dollar terms at
USD 138.43 billion for the period April 2007 to February 2008 from USD
112.64 billion during April 2006 to February 2008.
Successive cuts in the US interest rates have impacted the
exports & exporters profit margin. Imports during April 2007 to
February 2008 grew by 30.2% to USD 210.89 billion compared to USD
161.96 billion during April 2006 to February 2007.
1.6.
Forex reserves (excluding gold & SDRs) of the
country continued to be at a comfortable level and stood at US$ 299
billion as at March 2008 from US $ 192 billion as at start of the
year.
1.7.
Interest rates have remained high during the current
financial year. Reserve Bank of India raised CRR from 6% as on March,
2007 to 7.5% during the year as monetary measures to check inflation.
Headline inflation, based on movement in the wholesale price index (WPI)
was 7.41% for the week ended 29th March, 2008 as compared with 5.9% at
end-March 2007. The jump in inflation during the year was mainly led
by prices of food items like fruits, vegetables and pulses, and
aviation fuel. Crude oil prices had been source of worry with the same
breaching USD 110 per barrel.
1.8.
During the year 2007-08, Broad Money
(M3) grew by 20.6% up to March 28, 2008 as against 21.6%
registered during the corresponding period of the last year. As on
28.03.2008, the gross bank
credit of scheduled commercial banks stood at Rs. 23,48,493
crore representing an increase by 21.60% in 2007-08 vis-à-vis growth
of 28.10% witnessed during the previous year.
1.9.
ASCB deposits stood at Rs. 31, 92,141 crore as at 28th
March 2008. ASCB deposits grew 22.20% YoY against 23.80% in the
previous year. Such growth had been driven by significant increase in
the volume of discretionary deposit during the year.
2.
BANK’S
PERFORMANCE:
2.1.
Resource
Mobilization:
The
Bank’s total liabilities increased by Rs. 12,568 crore (25.62%) to
Rs. 61,620 crore during FY8.The aggregate
deposits stood at Rs. 51,796 crore as at March 2008 vis-à-vis the
level of Rs. 42,083 crore as at 31.03.2007. Fresh accretion was of the
order of Rs.9, 713 crore registering a growth of 23.08% in FY08 as
against Rs.7, 587 crore during last year. The share of retail segment
constituted 38.96% of the aggregate deposits as on 31st
March 2008.
COMPOSITION
OF AGGREGATE DEPOSITS
As on
|
Composition
|
March
2006
|
March
2007
|
March
2008
|
|
CASA
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33.34%
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30.53%
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29.28%
|
|
TERM DEPOSITS
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66.66%
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69.47%
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70.72%
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2.2.
Resource
Deployment:
2.2.1.
The total loan portfolio (including food-credit) expanded by
26.60% during FY08 to Rs.36,015 crore from Rs. 28,448 crore as on
31.03.2007. Food credit declined by Rs.16 crore (1.61%) and Bank
achieved a growth of Rs.7,583 crore (27.61%) in non food credit during
FY08.
2.2.2.
Loans to individuals within the retail segment grew by Rs.968
crore (14.73%) and reached a level of Rs.7,537 crore vis-à-vis
Rs.6,569 crore as at Mar’07.Finance to industry and trade accounted
for Rs.19,931 crore (56.87%) of non food credit. The Bank’s credit
Deposit Ratio stood at 70.13% as at March 2008 as against 67.97% in
March 2007.
2.2.3.
During FY08, the level of investment grew by 22.08% (YoY) to
Rs.16,993 crore as at March 2008 from Rs 13,919 crore in March 2007. A
major portion of the investment was in government approved securities.
3.
Priority
Sector Lending:
3.1.
Advances to Priority Sector reached a level of Rs.12,869
crore as at the end of FY08 from the level of Rs.11,315 crore as at
the beginning of the year. This constitutes 45.40% of the Adjusted Net
Bank Credit of the bank vis-à-vis the RBI benchmark of 40%.
3.2.
AGRICULTURE ADVANCES:
The direct agriculture advances grew by Rs 1,239.67 crore
& indirect agricultural advances grew by Rs 177.27 crore during
FY08. Against disbursal target of Rs.2,337.00 crore under the Special
Agricultural Credit Plan [SACP] for the year 2007-08 (Rs.1,437.00
crore under Production Credit and Rs.900.00 crore under Investment
Credit), disbursements are Rs.1,324.84 crore under Production Credit
and Rs.713.32 crore under Investment Credit achieving 92.19% and
79.26% of the targets respectively. The total achievement during the
year stood at Rs.2,038.16 crore i.e.87.21% of the target under the
Special Agricultural Credit Plan.
(Rs.
in crore)
|
Levels in
Agricultural Advances
|
March 2007
|
March 2008
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Growth Over
March ‘07
|
|
Direct agricultural
advances.
|
3,108.09
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4,347.76
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1,239.67
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Indirect agricultural
advances.
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764.76
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942.03
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177.27
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Total agricultural
advances.
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3,872.85
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5,289.79
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1,416.94
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3.3.
ACHIEVEMENT OF BENCH MARK:
As
against RBI stipulated benchmark of 18%, we have achieved 18.66% in
total agricultural advances as on March 2008 as against 13.80% as at
March 2007.
3.4.
KISAN CREDIT CARDS:
During
the current year 1, 09,928 Kisan Credit Cards have been issued, with
an outlay of Rs. 383.58 crore as against 1,31,003 KCC with an amount
of Rs 365.16 crore for the year ended March 2007. Cumulatively 7,
08,883 Kisan Credit Cards have been issued by the Bank with an outlay
of Rs. 1,843.74 crore up to March 2008.
During
FY08 the Bank financed 1,42,964 new farmers which includes 42,098
marginal farmers and 17,167 tenant farmers.
3.5.
SBH KISAN STAR CARD SCHEME (KSCS):
During
the current year 3,778 Kisan Star Cards were issued amounting to
Rs.77.42 crore. Cumulative figure stood at 24,117 KSCs with an outlay
of Rs.201.22 crore up to March 2008.
3.6.
TRACTOR FINANCE:
During
the year we have financed 4,247 new tractors amounting to Rs.188.32
crore. We have entered into MoU with 13 tractor companies to make the
tractor finance customer friendly and hassle free. A new product –
Scoring model for financing tractor loans with differential margin,
security, interest etc. is introduced which is attractive for good
borrowers.
3.7.
SELF HELP GROUPS:
34,842
Self Help Groups have been credit linked during the year with an
outlay of Rs.312.59 crore. Cumulative figures stood at 1,87,339 SHGs
with an outlay of Rs. 906.90 crore up to March 2008 vis-à-vis
1,52,497 No. of groups with exposure of Rs.594.31 crore as on March,
2007.
Instructions
have been issued to consider sanction of term loans to the members of
SHGs towards repayment of high cost debt availed from
non-institutional lenders (private money lenders) keeping in view the
past performance of SHGs and their credit needs.
4.
Micro
Small & Medium Enterprises (MSME):
During
the year, financing to Micro Small and Medium Enterprises (MSMEs)
remained a focused area for the Bank. The outstanding credit to MSMEs
stood at Rs.5, 042 crore as at the end of March 2008 as against Rs.3,
865 crore in March 2007 registering a growth of Rs.1, 177 crore.
Advances to MSME sector grew by 30.47% as against stipulated annual
growth of 20% p.a.
4.1.
Small
Scale Industries:
Advances
to Small-Scale Industries (SSI) grew by Rs.732 crore (44.12%) during
the year to Rs. 2,391 crore from Rs. 1,659 crore as at the beginning
of the year. The number of SSI units financed by the Bank has stood at
15,125 as on March 31, 2008.
4.2.
Small
Business Finance:
Advances
under Small Business Finance schemes of the Bank covering retail
trade, transport operators, professionals & self-employed persons
and small business enterprises increased by Rs.135 crore to reach a
level of Rs.1,129 crore as on 31.03.2008. The total number of SBF
units financed by the Bank reached 1, 38,037 as on 31.03.2008.
4.3.
SME
Credit Plus: Under SME Credit Plus scheme, the Bank has financed 956 units
with total limits of Rs.46 crore during FY08.
4.4.
Laghu
Udyami Credit Card Scheme (LUCC):
The
Laghu Udyami Credit Card Scheme is designed for providing hassle free
credit for small business units with working capital limits up to
Rs.10 lacs with its simplified procedures and operational convenience.
Under the scheme 5,210 cards with a total outlay of Rs.153 crore are
issued during FY08.
4.5.
SPECIALISED
MSME BRANCHES:
Apart
from financing MSMEs through normal activity at almost all its general
branches, the Bank has 11 specialized MSME branches designed to
exclusively meet the credit requirements of the Micro, Small and
Medium Enterprises. All the specialized MSME branches are located in
Andhra Pradesh and these branches contribute to about 9% of total MSME
advances of the Bank.
5.
Retail
Lending:
5.1.
Housing finance has remained a thrust area in 2007-08. The
Bank recorded a growth of Rs. 532.75 crore during the year against Rs
434 crore in 2006-07. Bank extended loans to 8,441 new borrowers under
Housing loan scheme thereby increasing the total number of Housing
loan borrowers to 73,490. The housing portfolio of the bank stood at
Rs 2,808 crore as at March 2008.
5.2.
Education
Loans:
The
bank recorded a growth of Rs.179.57 crore during the year, under
Education loans to students as against Rs 148 crore during 2006-07.
The bank extended Education Loans to 8,758
fresh applicants under the scheme. The total number of accounts
as at the end of FY08 stands at 33,098. As per RBI policy, Bank raised
the ceiling on Education Loans from Rs 7.5 lakhs to Rs 10 lakhs for
studies in India and from Rs 15 lakhs to Rs 20 lakhs for studies
abroad, to qualify under priority sector. The education loan
assistance to students stood at Rs
598 crore as at March 31, 2008.
5.3.
Vehicle/Car
loans:
Under
this portfolio the number of accounts increased from 30,181 to 31,908
thereby adding 1,727 fresh borrowers. There is a growth of Rs.80.09
crore from April 2007 and the present outlay stands at Rs.363.74 crore.
Bank
waived Third Party Guarantee and also obtention of liquid security for
all Vehicle loans. Bank introduced uniform margin of 15% on road price
of the vehicle. Tie-up arrangements are being continued with reputed
manufacturers such as Maruthi, Hyundai, Hero-Honda, Bajaj Auto etc.
6.
Profitability:
6.1.
Gross
Profit & Net Profit
Ø
The Operating Profit for FY08 at Rs 991.19 crore declined
by 1.26% as against Rs. 1,003.81 crore for FY07. The Net Profit
for FY08 increased by 10.19% on YOY basis to Rs 556.99 crore as
against Rs. 505.50 crore for FY07. The total earnings during FY08 improved by 28.72%
to Rs.5, 080.29 crore as against Rs. 3,946.84 crore for FY07. Total
expenditure during FY08 increased by 38.94% to Rs. 4,089.10 crore as
against Rs. 2,943.03 crore for FY07.
6.2.
Net
Interest Income & Net Interest Margin:
Ø
Interest &
Discount on Advances during FY08 improved by 42.15% to Rs. 3,144.62 crore as against Rs.
2,212.15 crore for FY07. The yield on advances increased by 105 bps
from 9.16% as at March 2007 to 10.21% as at March 2008.
Ø
The average yield on investments improved to 7.69% as at March 2008 as
against 7.60% as at March 2007. The average yield on call money lending for the year
ending March’08 stood at 6.59% and average yield on CBLO lending at 5.32%. **
Ø
Interest paid on
deposits
during FY08 grew by 55.27% to Rs. 3,142.20 crore as against Rs.
2,023.71 crore for FY07. The cost of deposits increased by 132 bps
from 5.43% as at March 2007 to 6.75% as at March 2008.
Ø
The Net Interest
Income during
FY08 declined by 9.37% to Rs. 1,112.91 crore as against Rs. 1227.96
crore for FY07.
Higher cost of deposits impacted the Net Interest Income.
Ø
The Net Interest
Margin stood lower at 2.43% as at March 2008 as compared to 3.12% as
at March 2007. **
6.3. Non
Interest Income:
The
Bank’s non interest income during FY08 improved by 15.88% to Rs.
677.14 crore as against Rs. 584.35 crore during FY07. **
(**
As per RBI guidelines the Amortization expenditure is reduced from
Interest income in FY 08. In FY 07, the same was reduced from other
income. The figures for FY 07 have been recalculated for better
comparison.)
Ø
Exchange and Commission income during FY08 improved by 9.14% to Rs.
429.12 crore as against Rs. 393.18 crore for FY07.
Ø
Profit from sale of
investments
during FY08 improved by 100.21% to Rs. 169.25 crore as against Rs.
84.54 crore for FY07. The increase is mainly on account of sale of
equities, equity oriented mutual funds and debt mutual funds.
Ø
Income from government business during FY08 declined by 9.26% to Rs.
91.65 crore as against Rs. 101 crore during FY07. Income from Forex
business during FY08 improved marginally to Rs. 68.41 crore as against
Rs. 68 crore for FY07. Commission on LC / BG during FY08 improved to
Rs. 63.93 crore as against Rs. 55 crore for FY07. Recovery in written
off accounts is lower at Rs 79.38 crore during FY08 as compared to Rs
107 crore during FY07.
6.4. Operating
Expenses:
The total operating
expenses during FY08 declined to Rs. 798.86 crore as compared to Rs.
808.50 crore for FY07.
7.
Provisions
and Contingencies:
7.1.
Net
Worth & Capital Adequacy:
The
Banks Net Worth declined marginally from Rs 2,488.38 crore as at end
of FY07 to Rs. 2,443.55 crore as at end of March 2008. The Book Value
per share declined marginally from Rs 14,425.39 as at March’07 to Rs.
14,165.51crore as at March 2008 on account of draw down from reserves
for making one time full provision towards implementation of AS-15.
The
Bank’s CRAR
stood at 12.35% as on 31.03.2008 as against 12.51% as on 31.3.2007.
The Bank became Basel II compliant as on March 31, 2008. The Capital
Adequacy Ratio as per Basel II (CAR B II) stood at 11.97% as on March
31, 2008.
8.
Cross
Selling:
State
Bank of Hyderabad started cross selling activities by marketing the
Insurance policies of SBI Life Insurance Company by obtaining a
Corporate Agency during the year 2002. We market group products and
individual products through our entire branch network.
The
Bank has tie-up arrangements with SBI Mutual Fund to mobilize mutual
fund applications / investments from our customers. Further the Bank
has entered in to tie-up arrangements with M/S UTI Mutual Funds to
market their mutual fund products.
The
Bank has entered in to a memorandum of understanding (MOU) / tie-up
arrangements with United India Insurance Company to market their
products and obtained
Corporate Agency. Under
this agreement, SNEHA and AROGYA SURAKSHA
- products are marketed across the branches besides insuring the
assets financed with M/s United India Insurance Company.
The
Bank earned an income of Rs 12.45 crore during the year 2007-08 from
cross selling activities as against Rs 9.29 crore during the previous
year.
8.1.
SBI
LIFE: The
Bank has collected a premium of Rs 57.91 crore during FY08 as against
the premium of Rs. 35.37 crore during FY07. Bank earned commission of
Rs 6.25 crore during FY08 as against Rs. 5.82 crore during FY07 from
SBI Life Products.
The
Bank marketed various group products/schemes under Creditors Life
Insurance Schemes (Home Loan/Car Loan/Tractor Loan borrowers), Group
products like Swadhan and two new Individual products, Child Plan and
Elite Plan.
8.2.
GENERAL
INSURANCE:
The
Bank earned a commission of Rs. 1.45 crore during FY08 through
marketing General Insurance products of United India Insurance Company
Ltd., as against an income of Rs. 1.45 crore in the year 2006-2007.
8.3.
Mutual
Fund: The Bank has earned a brokerage of Rs. 3.26 crore during the
year from the sale of SBI and UTI Mutual Funds products, as against
income of Rs. 1.98 crore
in the year 2006-2007. The
Bank mobilized funds of Rs. 43.54 crore in SBI Infrastructure Fund and
we stood first among all the Associate Banks.
8.4.
CREDIT
CARDS:
The Bank earned commission of Rs. 6.25 lacs as against the
budget of Rs.5.00 lacs for the year 2007-08.
9.
New Products:
The
Bank has launched a few new products during year to cater to the needs
of various market segments.
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Recurring Deposit plus (RD+)
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A Recurring deposits scheme with
free accident insurance for an amount twice the maturity
amount of the deposit and Loan facility to the extent of
maturity value with a maximum of Rs.1.00 lacs.
|
|
Money Gram |
The product envisages money
transfer up to a maximum of US$.2000 using web / Internet
based technology, facilitating receipt of payment by
beneficiaries in India within minutes.
|
|
SBI Vishwa Yatra Foreign Travel
Card (VY FTC)
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Prepaid card denominated in
foreign currencies for serving the requirements of individuals
going abroad.
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SBH 400
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A 400 days deposit scheme with an
attractive rate of interest for public.
|
10.
Consultancy Services:
During the FY 2007-08, the Bank’s Technical
Consultancy Department (TCD) handled 33 operational references for
conducting techno-economic viability studies, which involved total
outlay of Rs.205.41 crore and total credit requirements of Rs.137.70
crore.
11.
Industrial Rehabilitation:
31
large sick industrial units with aggregate outstanding of Rs.270.15
crore are being monitored by the Bank as on 31.03.2008. Of the 31
accounts, 23 accounts are under reference to BIFR. There are 11
accounts under reference to CDR aggregating to Rs.158.99 crore.
12.
NPA Management:
During
FY 08, the gross Non performing assets declined from Rs 350.83 crore
to Rs 311.94 crore. The gross NPA as a percentage to total advances
declined from 1.23% as at March 31, 2007 to 0.87% as at March 31,
2008. The Net NPAs stood at Rs. 56.97 crore as at March’08 as
against Rs 61.30 crore as at March’07. The Net NPAs as a percentage
to net advances were at 0.16% as compared to 0.22% as at March’07.
Provision coverage stood healthy at 80.45% as at March 2008.
13.
International Banking:
13.1
Foreign
Exchange Turnover: The Bank achieved a merchant turnover of Rs.23,
239 Crore as on March 2008 as compared to a turnover of Rs.16, 663
Crore during the corresponding period in the previous year. Foreign
currency sales turnover recorded a figure of Rs.14, 669 Crore and
purchases Rs.8, 570 crore. The trading turnover stood at Rs 1, 44,096
Crore (42.63% YoY growth) as on March 2008 compared to Rs 1, 01,023
crore during previous year. The forex operations have yielded exchange
revenue of Rs. 40.41Crore during the year 2007-08 as against Rs.30.79
Crore in the previous year.
13.2 Export Finance:
The
Bank’s credit assistance to exporters has grown by 10.37% to Rs.1,
724 crore as on 31.03.2008 from Rs.1, 562 crore as on 31.03.2007.
13.3
International Services Branch (ISB):
The
ISB branch was opened during the financial year 2006-07 for
facilitating on line credits to the account of beneficiaries of all
branches in respect of collections of foreign currency instruments and
foreign inward remittances. It registered a turnover of Rs.547 crore
during the current financial year. Reduction in the cooling period
from existing 21 days to 14 working days has been introduced in
respect of collection of foreign instruments and the facility extended
to the Branch Managers to exercise discretion for affording credit in
7 working days from the date of credit to our NOSTRO account (on
selective basis) has contributed to increased turnover in the first
year of operation itself.
14.
Merchant Banking:
Since
most of the present day IPOs are launched through book building route,
the Bank is mainly focused on Debenture Trusteeship and Depository
Services.
Debenture
Trusteeship: The Bank has earned income of Rs
94.03 lacs during FY08 by acting as debenture trustee.
15. Depository Services:
The
Gunfoundry branch maintains 5,743 accounts with NSDL for Depository
Services and has earned income of Rs. 10.04 Lacs. During the year, the
Bank has entered into a franchisee arrangement with SBI Cap Securities
Ltd. (SSL) for opening of Demat, Online Trading / E-broking account to
its customers. The Bank has 557 online trading D- mat accounts with
total turnover of Rs. 6.87 crore up to March 2008.
16. Social Banking:
16.1 Assistance to Weaker Sections:
The
total finance extended to weaker sections stood at Rs.3, 265.22 crore
as at the end of March 2008 as against Rs 2,813 crore as at March
2007. This constituted 11.52% of the Adjusted Net Bank Credit of the
Bank vis-à-vis the benchmark of 10%.
16.2 Credit to Women Beneficiaries:
Outstanding
financial assistance to women beneficiaries stood at Rs.2, 051.23
crore as at the end of March 2008 as against Rs 1,468 crore as at
March 2007. Credit to women constitutes 7.23% of Adjusted Net Bank
Credit [ANBC] as against the benchmark of 5%.
16.3 Prime Minister Rojgar Yojana
(PMRY):
The
financial assistance provided under the scheme during the year ended
31.03.2008 was Rs.63.29 crore covering 8,010 beneficiaries achieving
81% of the target.
16.4
Swarna Jayanthi Shahari Rozgar Yojana (SJSRY):
Under
the scheme, 1,601 beneficiaries were provided financial assistance of
Rs.6.45 crore during the year achieving 99% of the target.
16.5
Assistance to Members of SC/ST Community:
The Bank continued to accord due
priority to extend financial assistance to SC / ST borrowers.
Financial assistance to SC / ST borrowers as at the end of March 2008
amounted to Rs.687.82 crore covering 1, 27,065 beneficiaries.
17. Lead Bank Scheme:
17.1
The Bank holds Lead Bank responsibilities in six districts of Andhra
Pradesh and two districts of Karnataka. In addition, the Bank also has
Lead Bank responsibilities of Hyderabad Metro District.
Under the annual Credit Plan 2007-2008, the Bank achieved
87.43% of its allocated share of 2003 crore.
17.2 Rural Institute for Self Employment Training:
During
the year one “Rural Institute for Self Employment Training” was
opened in Utnoor (Adilabad District) taking the total number of RISETs
to seven. These Institutes have conducted 120 Programmes during the
year 2007-08 and trained 7,049 rural youth with 73% settlement.
17.3 Financial Inclusion
Districts
of Nizamabad & Rangareddy in A.P. and Koppal and Raichur in
Karnataka where the Bank has lead bank responsibilities have achieved
100% Financial Inclusion.
Our
Bank launched a pilot project in June 2007 in Raiparthy Mandal in
Warangal district, Andhra Pradesh as a part of financial inclusion
drive with other major commercial banks for effecting payments under
Social Security Pensions (SSP) and National Rural Employment Guarantee
Schemes (NREGS) through the smart card technology. The Bank has
covered 23 villages under the Raiparthy Mandal with details of
beneficiaries covered till March 2008 as under:
|
|
Social
Security Pensions
|
NREG
Scheme
|
|
Total
No of pensioners / Beneficiaries
|
4,572
|
6,173
|
|
No
of Cards issued
|
4,497
|
3,783
|
|
Amount
disbursed
|
Rs
85 lacs
|
Rs
5.5 lacs*
|
*Started
from last week of March 2008
18.
DECCAN GRAMEENA BANK:
Deccan
Grameena Bank sponsored by the Bank is having a combined network of
173 branches. The aggregate deposits and advances of the Deccan
Grameena Bank stood at Rs1, 444 crore and Rs.1, 002 crore respectively
as on 31.03.2008. The
net profit for FY08 stood at Rs. 1.00 crore as compared to the profit
of Rs.1.00 crore recorded last year.
The average credit-deposit ratio of the Bank stood at 69.34% as
on 31.03.08. Deccan Grameena Bank financed 87,204 Self Help Groups
with a credit linkage of Rs.345 crore benefiting 11, 90,335
individuals and had issued 1, 86,353 Kisan Credit Cards with aggregate
limits of Rs. 319 crore.
The
DGB has also been marketing SBI Life products and during the year
39,489 policies were sold and premium of Rs. 0.81 crore was collected.
DGB earned Rs. 0.18 crore by selling the policies.
19. Customer Service:
All the 1001 branches of the bank are on Core Platform.
The Bank leveraged its technology to provide several value
added service facilities viz. Multi-City Cheques; Transaction based
Internet Banking Facility for Personal and Corporate customers, Real
Time Gross Settlement (RTGS), Electronic Funds Transfer (EFT),
National Electronic Funds Transfer (NEFT) and Core Power facilitating
Anytime Anywhere Banking. A total of 510 ATMs had been installed up to
31st March 2008. The customers enjoy access to the network
of over 8,500 State Bank Group ATMs.
19.1 A website, viz. www.onlinesbh.com is maintained for customers of all
branches, to avail Internet Banking services. A transaction-based
Internet Banking facility has been extended to retail and corporate
customers.
19.2 The Bank has set up a Call Center with a toll-free telephone facility
for attending to the queries, complaints and grievances of the
customers and also for extending guidance, assistance and information
about Bank’s services and schemes. Initiatives are on to make the
facility 24x7 by leveraging technology.
19.3 The Bank has in place a Code of Fair Banking Practices and
Citizens’ Charter to facilitate excellence in customer service and
to enhance transparency in all its operations.
19.4 As a part of our sustained initiatives of empowering the customers,
the Bank has become a member of the Banking Codes & Standards
Board of India. The Bank
has placed its various policies in the website for the information of
the customers regarding their rights in dealing with the Bank.
19.5 The Charter and Deposit Policy are available on the Web-site
“sbhyd.com/custrights/citizencharter.asp”
19.6 The Bank has since adopted a Fair Practices Code for Lenders. The
Code provides detailed information to customers in key areas such as
bank charges, terms & conditions of sanction, t |