Dear Customer,

We bring to your attention that some emails may be received by customers, seemingly sent by our Bank advising them to update sensitive account information like their User ID, Password, debit card numbers, credit card numbers, account numbers by clicking on an e-mail link or by visiting a website.

In this regard, we may caution that State Bank Of Hyderabad does not seek such information in any form from its customers. Hence please do not part with this information under any circumstance. You may approach authorized officials of the branch having your account for guidance in this regard.

Kindly report e-Banking related suspicious emails to the e-mail ID of our Bank ecomplaints@sbhyd.co.in

Beware of Skimming of ATM/Debit/Credit cards

Dear Customer,

We caution the customers to follow the following precautions to prevent ATM frauds by fraudsters  through skimming of ATM/Debit/Credit cards.

1. Don’t allow strangers inside the ATM cabin while using the facility.

2. Don’t take help from strangers .Keep your PIN strictly confidential.

3. The ATM key board should not be visible to anyone when you use it.

4. Check your card and name on it before leaving the premises.

5. Verify the transaction  journal slip on receipt.

6. Keep the journal slips till the pass book is updated with the transactions.

7. Keep an eye on unusual movement /features in the ATM room .If you observe anything unusual ,please report the same to the branch or inform the branch officials over telephone.

8. Immediately inform bank authorities if your card is stolen or lost.

9. Contact the toll free number 1800-112211 in case of problems.

You may approach authorized officials of the branch having your account for guidance in this regard.

State Bank Of Hyderabad

LOST ATM CARDS – PROCEDURE FOR HOT LISTING

A uniform procedure has now been introduced from 18.09.2006 for hot listing the ATM Cards across the branches. Under the new system all branches/ customers have to hot list cards by contacting the Contact Centre on the following numbers. The request for hot listing can be made through the toll free landline or through email. A ticket number will be generated and advised to the branch/customer. The ticket number can be used for tracking the request in case of disputes.

Contact Centre Phone Numbers :

Toll free number                       1800 112211

Landline                                   080 – 26599990

Email address                           contactcentre@sbi.co.in

v     In case the customer is directly contacting the Contact Centre for hot listing of the card, the customer should provide his name, address, branch code or branch name for identification. The customer should furnish either card number or account number for hot listing the card.

v     The customer has the option to give either (a) account number and branch code or (b) name and the card number to the Contact Centre for hotlisting.

v     Customer can find out from Contact Centre the status of the cards after 30 minutes by quoting the ticket number.

v     In case customer misplaces the ticket number (which should be discouraged) they can get information regarding hot listing quoting the card number or account number with branch code and name.