Go Direct Go Directly To... SBH Board Of Directors SBH Management Committee SriVenkateswara Nitya Annadana Scheme SriVenkateswara Pranadana Scheme Deposits & Advances Interest Rates FCNR Interest Rates NRE Interest Rates RFCA Interest Rates Customer Support FAQs Customer Rights Policy On Bank Deposits Forms Savings Bank ATM and Branch Locators Go Directly To... ATM Locator Branch Locator SBH Branch Email IDs SBH Regional Offices SBH Zonal Offices Search More Links News Tenders Special Offers Forms Feedback Form Complaint Form	Banking Ombudsman Scheme The Banking Ombudsman Scheme, 2002 envisages the constitution of a review authority for settlement of disputes between banks and between banks and customers through arbitration. The scheme has instituted changes such as: • Extension of coverage to regional rural banks in addition to commercial banks and scheduled Primary Co-operative Banks or Urban Banks. • Designation of Deputy Governor–in–charge of Rural Planning & Credit Department (RPCD) of RBI as the reviewing authority for decisions taken by the Banking Ombudsman. Banks can request such a review only when an awa appears to be patently in conflict with its instructions and/or the law and practice relating to banking. • Enabling the Banking Ombudsman to function as an arbitrator of disputes between banks and their customers and between banks. The value under dispute shall not exceed Rs.10 lakhs. Address of the Office of Banking Ombudsman Area of Operation Telephone/Fax Number C/o.Reserve Bank of India La Gajjar Chambers Ashram Road, Ahmedabad-380 009 Gujarat , Union Territories of Dadra & Nagar Haveli, Daman & Diu 6582357, 6586718 Fax No.079-6583325 C/o Reserve Bank of India 10/3/8 /, Nrupathunga Road- Bangalore-560 001 Karnataka 2210771, 2275629 Fax No.080-2244047 C/o Reserve Bank of India Hoshangabad Road , Post Box No.32, Bhopal-462 011 Madhya Pradesh & Chattisgarh 573772, 573776 Fax No. 0755-573779 C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Orrisa 418007, 418008 Fax No. 0674-418006 C/o Reserve Bank of India 15, Netaji Subhas Road, Kolkata-700 001 West Bengal and Sikkim 2206220, 2205580 Fax No. 033-2205899 C/o Reserve Bank of India New Office Building Sector-17, Central Vista Chandigarh-160 017 Himachal Pradesh, Punjab and Union Territory of Chandigarh 709589, 721011 Fax No. 0172-721880 Kuralagam Building (3 rd floor) Esplanade N.S.C.Bose Road Chennai-600 108 Tamil Naidu, Union Territories of Pondicherry & Andaman & Nicobar Islands . 5341645, 5341619 Fax No. 044-5341607 C/o Reserve Bank of India Station Road, Pan Bazaar, Guwahati-781 001 Assam , Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura 542556, 540445 Fax No.0361-540445 C/o Reserve Bank of India Annexe Building , Ground Floor, Saifabad Hyderabad-500 004 Andhra Pradesh 3210013, 3243970 Fax No.040-3210014 C/o Reserve Bank of India Rambagh Circle Tonk Road , Post Box No.12 Jaipur-302 004 Rajasthan 570357, 570392 Fax No.0141-562220 C/o Reserve Bank of India M.G. Road , Post Box No.82 Kanpur-208 001 Uttar Pradesh excluding Ghaziabad District & Uttaranchal 361191, 310593 Fax No.0512-362553 C/o Reserve Bank of India Garment House Ground Floor Dr Annie Beasant Road , Worli, Mumbai-400 018 Maharashtra & Goa 4924607, 4960893 Fax No.022-4960912 Jeevan Bharathi Building Tower No.1, 7 th Floor 124 Connaught Circus New Delhi-110 011 Delhi , Haryana , Jammu and Kashmir & Ghaziabad District of Uttar Pradesh 3725445, 3710882 Fax No.011-3725218 Biscomaun Towers 2 nd Floor West Gandhi Maidan Patna-800 001 Bihar & Jharkhand C/o 0612-236453 (NCC) C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Kerala & Lakshadweep Islands 332723, 329676 Fax No.0471-321625 Revised Ombudsman Scheme, 2002 Effective from 14th July, 2002 The Ombudsman Scheme, 2002 has been revised to effect changes that empower the Ombudsman to: i. Arbiter on claims up to Rs.10 lakhs ii. Permit settlement by agreement, conciliation or mediation, or act as an arbitrator in disputes between a bank and its constituents and between a bank and another bank iii. Call for information from the concerned bank iv. Direct the bank, while passing the Award to take indemnity from the complainant for the amount involved The aggrieved party can file a review to the prescribed authority under this Scheme. Response Times a. An Award is not binding on the bank, unless the complainant furnishes the bank a letter of acceptance, within 15 days from date of receipt of copy of the Award. b. The Ombudsman can grant 15 days more to furnish the letter or acceptance. c. The concerned bank shall comply with the Award within one month from the date of receipt of letter of acceptance from the complainant, and also intimate the compliance to the Ombudsman. d. If the Award is not acceptable, the bank can file an application as provided in clause 17 within one month from the date of receipt of the Award. Such review applications may be permitted only when the bank has obtained the written approval of its Chairman, Managing Director, or Chief Executive Officer. Further, no additional or new material of evidence will be permitted in such reviews. The reply for such reviews shall be filed within 2 weeks or within the time allowed. The reviewing authority can decide the issue, remand the matter to the Ombudsman, or issue a direction to implement the Award within 6 weeks.
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