Customer Alert! – Beware of fraudulent e-mails
We bring to your attention that some emails/phone calls/SMS may be received by customers, seemingly sent / made by our bank advising them to update sensitive account information like their User ID, Password, OTP number, debit card numbers, credit card numbers, account numbers by clicking on an e-mail link or by visiting a website.
In this regard, we may caution that State Bank Of Hyderabad does not seek such information in any form from its customers. Hence please do not part with this information under any circumstance. You may approach authorized officials of the branch having your account for guidance in this regard.
Kindly report e-Banking related suspicious emails to the e-mail ID of our Bank firstname.lastname@example.org
STATE BANK OF HYDERABAD
HEAD OFFICE, HYDERABAD – 500 001
In terms of the provisions of the Prevention of Money Laundering Act, 2002, directions of the Reserve Bank of India and Government of India, all customers of the Bank are required to comply with the Know Your Customer (KYC) guidelines by submitting documentary proof of identity and address. Accordingly, all account holders of the Bank who have not yet complied with the KYC guidelines are hereby requested to make their accounts KYC compliant by completing the required documentation immediately not later than 15.03.2014. The following documents can be submitted to your home branch immediately not later than 15.03.2014.
|Identity documents with same address as the one declared
in Account opening form
(ii) Voter’s Identity Card
(iii) Driving Licence
(iv) Aadhaar Letter/Card
(v) NREGA Card
(vi) Pension Payment orders
(vii) Identity card issued by Public authorities
(viii) Defence/Govt. I.D. Card.
(ix) I.D. Card of reputed employers.
Any of one of the document from the above
|Sl.No.||Identity Proof with different address mentioned in account opening form ( any one )||Address Proof with different address mentioned in account opening form ( any one )|
|2.||Voter ID Card||Telephone bill|
|3.||Pan Card||Letter from reputed employer|
|4.||Govt. / Defence ID Card||Income /Wealth Tax assessment order|
|5.||Driving License.||Letter from any recognized Public authority.|
|6.||Aadhar card.||Salary Slip.|
|7.||National Rural Employment Guarantee (NREGA) Card.||Bank account statement.(Not more than 3 months old)|
|8.||Pension payment order ( Central & State )||Credit Card statement. (Not more than 3 months old)|
(For full list of documents that can be accepted, please contact your home branch or visit us at http://www.sbhyd.com/kyc-compliance/ )
Bank will be reluctantly compelled to freeze operations in the KYC non compliant accounts thereafter, without further notice and at the risk, responsibility and cost to the customer. Bank may also, without prejudice to any other action which it might take and at its discretion, permanently close KYC non compliant accounts, if any after the 15.03.2014.
Beware of Skimming of ATM/Debit/Credit cards
We caution the customers to follow the following precautions to prevent ATM frauds by fraudsters through skimming of ATM/Debit/Credit cards.
- Don’t allow strangers inside the ATM cabin while using the facility.
- 2. Don’t take help from strangers .Keep your PIN strictly confidential.
- The ATM key board should not be visible to anyone when you use it.
- Check your card and name on it before leaving the premises.
- Verify the transaction journal slip on receipt.
- Keep the journal slips till the pass book is updated with the transactions.
- Keep an eye on unusual movement /features in the ATM room .If you observe anything unusual ,please report the same to the branch or inform the branch officials over telephone.
- Immediately inform bank authorities if your card is stolen or lost.
- Contact the toll free number 1800-112211 in case of problems.
You may approach authorized officials of the branch having your account for guidance in this regard.
State Bank Of Hyderabad
LOST ATM CARDS – PROCEDURE FOR HOT LISTING
A uniform procedure has now been introduced from 18.09.2006 for hot listing the ATM Cards across the branches. Under the new system all branches/ customers have to hot list cards by contacting the Contact Centre on the following numbers. The request for hot listing can be made through the toll free landline or through email. A ticket number will be generated and advised to the branch/customer. The ticket number can be used for tracking the request in case of disputes.
|Contact Centre Phone Numbers|
|Toll free number||1800 112211|
|Landline||080 – 26599990|
In case the customer is directly contacting the Contact Centre for hot listing of the card, the customer should provide his name, address, branch code or branch name for identification. The customer should furnish either card number or account number for hot listing the card.
The customer has the option to give either (a) account number and branch code or (b) name and the card number to the Contact Centre for hotlisting.
Customer can find out from Contact Centre the status of the cards after 30 minutes by quoting the ticket number.
In case customer misplaces the ticket number (which should be discouraged) they can get information regarding hot listing quoting the card number or account number with branch code and name.