Name of the customer
Name of the Branch
Dealing since

Phone No (mobile)
Account No (optional)
Savings Bank/Current account/Loan Account

   Savings Account |    Current Account |    Loan Account
1. How is the ambience of the Branch?
Excellent Good Satisfactory Needs improvement
2. How responsive is the frontline staff at the branch?
Excellent Good Satisfactory Needs improvement
3. How frequently, are you using our alternative delivery channels like ATM/Cash Deposit Machine/Green Channel Counter/Internet Banking / Mobile Banking and SBH Touch etc ? Are they user friendly?
Once in two days Once in a week Once in ten days Not using (Please give suggestions under 9.  for not using)
4. Are you satisfied with the amenities to the customers in the Branch?
Excellent Good Satisfactory Needs improvement
5. General behavior of the staff in the Branch
Excellent Good Satisfactory Needs improvement
6. How do you feel about the information in our Website www.sbhyd.com Advertisements
Excellent Good Satisfactory |     Needs improvement Not experienced
7. Time taken by Branch staff to resolve your grievance (if any)
One day Three days One week More than 15 days
8. Would you recommend our Bank to your friends or relatives?
All Services & Products Only  a few services/products (Please specify) No. Please suggest the areas under 9. that need improvement
9. Suggestions if any for improvement in service.