Right to Information gives you the opportunity to clarify your doubts on several transaction and banking related issues. This is a great way to keep things transparent.
The Right to Information act, 2005

What Is Right to Information
The right to information includes an access to the information which is held by or under the control of any public authority and includes the right to inspect the work, document, records, taking notes, extracts or certified copies of documents / records and certified samples of the materials and obtaining information which is also stored in electronic form.

The Information Which is Exempt From Disclosure
The Act provides under Sections 8 and 9, certain categories of information that are exempt from disclosure to the citizens. The public may also refer to the relative sections of the Act before submitting a request for information.

Who Can Ask for Information?
Any citizen can request for information by making an application in writing or through electronic means in English / Hindi / official language of the areas, in which the application is being made together with the prescribed fees.

What is the fee to be paid? And How?
A request for obtaining information under section 6, sub – section (1) of the RTI Act, 2005 shall be accompanied by an application fee of rupees ten by way of Demand Draft or Banker’s Cheque or Indian Postal Order or cash deposited in the Bank against proper receipt, payable to “the CPIO, State Bank of Hyderabad” as per the Rights to Information (Regulation of Fee and Cost) rule, 2005.”

Who Will Give Information?
Any public authority would designate Central Asst. Public Information Officer (CAPIO) at various levels, who will receive the requests for information from the public and necessary number of Central Public Information Officers (CPIO) in all administrative units/ office who will arrange for providing necessary information to the public as permitted under the law. The public authorities are also required to designate authority(ies) senior in rank to CPIO, as Appellate Authorities, who will entertain and dispose off appeals against the decision of the CPIO as required under the Act. Any person who does not receive the decision from CPIO wither by way of information or rejection within the time frame, may within 30 days from the expiry of period prescribed for furnishing the information or 30 days from the date of receipt of the decisions, prefer an appeal to the Appellate Authority.

The Main Structure / Role of Public Information Officers

  1. Central Asst. Public Information Officers (CAPIO)
    The CAPIO will receive the application / request for information or the appeals under the Act and forward the same immediately to the CPIO or the Appellate Authority as the case may be.
  2. Central Public Information Officers (CPIO)
    The CPIO is required to process the request for providing the information and dispose of the same; either by providing the information or rejecting the request, within a period of 30 days from the date of receipt of request
  3. Appellate Authorities
    The Appellate Authority will entertain and dispose off appeals against the decision of the CPIO as required under the Act.
1. Branches & Central Processing Centres (CPCs) upto Scale IV Branch Manager/ Chief Manager/ Branch or CPC Head Controlling Authority/ Regional Head DGM of the respective Zone
2. Branches of Scale-V Branches/ AGM Branches (CPCs) and Regional Offices AGM of the Branch or CPC or Regional Office. Controlling Authority/ Zonal Head G.M. of the respective Network
3. Branches of Scale-VI or DGM Branches Accounts in charge of the Branch DGM of the Branch G.M. of the respective Network
4. Staff College & all STCs Head of Staff College/ STC AGM (HR) DGM (HR)
5. H.O. including general matters pertaining to Zonal Offices.

AGM (Compliance) DGM (Compliance)
6. Outside located Departments (like Treasury Department, Mumbai)

Respective Second in line in the Department Respective Head of the Department

Public can obtain the details / addresses of CAPIO / CPIO from the captions “branch locator” / “branch e-mail ID” in the bank’s website.

How to locate a public information officer in SBH ?
  1. The public can submit their request / application for information to the Branch / Head / Branch Manager of a nearest branch, designated as Central Assistant Public Information Officers (CAPIO) by the Bank, the address of which is available in the Branch Locator of the Bank’s website.
  2. A member of the public may submit a request to the nearest CAPIO (nearest branch can be identified through Branch Locator). In case an appeal is to be made, the CAPIO will, on request, furnish the particulars of the specific appellate authority with whom an appeal would be made in respect of any particular order of the CPIO.

How to Access the Bank’s Information
The particulars of Organisational Structure, Bank’s network, products and services, and other details are provided in our Bank’s website under relevant heads. Public can access to the Bank’s website www.sbhyd.com for the details for their information.

Transparency Officer Office Contact Details
General Manager (Treasury) & CFO Head Office State Bank Of Hyderabad
Head Office : Gunfoundry
Hyderabd – 500 001
Phone: 040 – 23387446, 23382814

IMPORTANT NOTICE : RTI Mechanism is meant for seeking information from the respective Central Public Information Officer (CPIO) and NOT FOR MAKING COMPLAINTS. Complaints have to be made only as per the Bank’s “Customer Grievances Redressal System”. The Transparency officer will be primarily ensuring Bank’s Compliance to the provisions of Sec.4 of the RTI Act, 2005.